Seeking Quality
Customer care, organisation, and pricing policy are key elements in providing impeccable service.
To ensure continuity, stability, and flexibility, TAM S.r.l - Torneria Automatica Magentina – has the quality policy among its priorities. This involves improving processes related to production, management, and administration.
Here follows the key points of TAM's Quality Policy:
- Customer Satisfaction: Ensuring customers are consistently satisfied with both the service and the product, fully adhering to agreed-upon delivery terms.
- Pricing Policy: Maintaining competitive prices by eliminating costs arising from production and organisational inefficiencies.
- Personnel: Ensuring the staff is adequately trained, motivated and specialised, since it is the company’s primary resource.
- Organisation: The whole team works together to enhance the company's production and organisational processes, ensuring full customer satisfaction.
- Suppliers: Acknowledging the crucial role of suppliers in the company processes and selecting them according to their commitment to quality.
- Planning: Viewing quality improvement as a continuous process that must be consistently planned and monitored.